Last Updated: June 11th, 2024
These Member Travel Privileges (“MTP”) Terms and Conditions ("Terms and Conditions") set forth a legally binding agreement between Arrivia, Inc., d.b.a. Our Vacation Center ("OVC"), d.b.a. Member Travel Privileges, and its affiliates (collectively, “Arrivia” or “Member Travel Privileges”) and each MTP member who purchases products and services through MTP (“MTP Member”, “Subscriber”, “Traveler”, and “You”). Please review these Terms and Conditions thoroughly as well as all terms and conditions and policies and procedures supplied by the provider of any product or service offered through MTP (collectively "Provider Terms"). By purchasing products and services through MTP, MTP Member acknowledges and agrees to be bound by these Terms and Conditions, Provider Terms and the terms and conditions of the MTP membership agreement and membership receipt and enrollment (“Membership” or “Subscription”), as applicable, which are incorporated herein. MTP Member accepts these Terms and Conditions on the behalf of any traveling companion(s), and/or guests (including minors and those under any disability) (collectively “Guests”). Additionally, MTP Member agrees that it is MTP Member’s sole responsibility to inform any Guests or users of any product or service purchased through MTP of the contents of these Terms and Conditions and all applicable Provider Terms.
NO MEMBER SHOULD RELY UPON REPRESENTATIONS OTHER THAN THOSE INCLUDED IN THIS CONTRACT.
FULFILLMENT SERVICES
MTP purchases, benefits and transactions are administered and fulfilled by Arrivia, Inc. Arrivia is located at 15147 N. Scottsdale Rd., Suite 210, Scottsdale, AZ 85254. Arrivia is a registered seller of travel in the following states: Florida #ST-29452, Washington UBI#602 443 155 001 0001, Hawaii #TAR-5192 (Hawaiian travel agency trust account named Client Trust Account #21-136301), and California #CST 2066521-50. Registration as a seller of travel does not constitute approval by the State of California. Arrivia is not a participant in the California Travel Consumer Restitution Fund. California requires certain sellers of travel to have a trust account or bond. Arrivia maintains a Consumer Protection Bond issued by International Fidelity Insurance Company in the amount of $100,000.00.
Correspondence, including tickets and confirmations, will originate from OVC. Credit/debit card purchases may also result in a charge to purchaser's credit/debit card from OVC for both the deposit and any subsequent payments including any booking fees for transactions as identified during the travel purchase.
Use of the term “member” or “membership” does not convey any eligibility rights for auto and property insurance products, or legal or ownership rights in USAA. Membership eligibility and product restrictions apply and are subject to change. Purchase of an alliance services product does not establish eligibility for, or membership, in USAA property and casualty insurance companies.
MTP, and Vacation Cash and Travel Points are Member Travel Privileges trademarks and/or service marks. The trademarks, logos and names of other companies, products and services are the property of their respective owners. USAA means United Services Automobile Association and its affiliates.
TRAVELING OUTSIDE OF THE UNITED STATES
Traveling outside of, and returning to, the United States will require specific forms of identification and documentation. It is each traveler’s responsibility to carry and produce such identification as and when needed. MTP urges all travelers to consult the United States Department of State (http://travel.state.gov/travel), as well as the embassy of the country of your citizenship and the embassies of the countries being visited, to inform themselves as to what the proper documentation is and what the passport restrictions, visa requirements, customs regulations, vaccination requirements are for their particular trip and their particular immigration status. MTP also urges all travelers to utilize a visa services company. Traveling outside of the United States may also include dangers and risks that do not exist in the United States. Travelers are urged to consult the US Department of State at www.travel.state.gov/travel for Country Specific Information, Travel Alerts, and Travel Warnings.
PROVISION OF INFORMATION
Travel, travel provider, and product and service information provided to MTP Member is based on information received from third party providers. While MTP makes reasonable efforts to ensure that this information is accurate and complete, MTP expressly disclaims liability for inaccurate, incomplete, or misleading information.
MODIFICATIONS OF THE TERMS AND CONDITIONS
These Terms and Conditions are subject to change at Member Travel Privileges sole discretion without prior notice to You. By purchasing products and services through Member Travel Privileges, MTP Member acknowledges and agrees to be bound by any posted revisions to these Terms and Conditions. If any provision in these Terms and Conditions is unenforceable, the unenforceability will not affect the validity of any other provision.
NO COMMERCIAL USE
Membership purchases, benefits and transactions may not be used for any commercial purpose, sold, bartered, or exchanged for any other consideration. Any unauthorized commercial use including but not limited of any transfer of any rights or benefits conferred pursuant to any subscription agreement is grounds for immediate termination and closure of your account without refund. We reserve the right, in our sole discretion, to suspend or terminate your account in the event we suspect that it is being used for commercial or business purposes.
OUR ROLE
MTP Member is dealing with Member Travel Privileges at arms' length, creating a commercial relationship. Member Travel Privileges are not the MTP Member’s agent or MTP Member’s fiduciary. By purchasing products and services through Member Travel Privileges, MTP Member acknowledges and agrees that no such agent or fiduciary relationship exists between You and Member Travel Privileges. Member Travel Privileges are acting as intermediaries for the provider of any product or service, and for any travel provider in selling services, or in accepting reservations or bookings for services that are not directly supplied by Member Travel Privileges.
AVAILABILITY
All products and services offered through Member Travel Privileges are available for purchase for Member Travel Privileges MTP Members only. All offers are based on availability and travel products are not guaranteed until confirmation is received from the travel provider or supplier directly through Member Travel Privileges. MTP Member participation may be denied if Membership is not in good standing. MTP Member expressly allow us to suspend or terminate access to our website in our discretion if we have reason to believe Member is using such access for any unlawful purpose.
PRICES AND RATES
The price of products and services, and rates listed for each travel product are based on the terms and conditions of the actual product description within each individual transaction. Government fees and taxes, fuel surcharges, and port expenses are additional, unless otherwise stated. Travel product rates/prices are based on availability and subject to change without notice. Additional fees may apply. Special rates/prices may not be applicable with other offers or promotions. All offers and upgrades are for selected dates and are subject to availability. Other restrictions may apply. All rates/prices and dates may not be available at time of booking. All information is subject to change without notice. In addition, all travel providers retain certain rights to increase fares and rates (including, without limitation, taxes, service charges, airport charges, and government fees), modify itineraries, change availability, and changes and/or discontinue promotions and/or special offers, at any time for any reason. Any increase in rate/price imposed by the travel provider will be passed on to MTP Member, and MTP Member agrees to the increase, unless otherwise stated in the terms and conditions of the individual travel transaction.
HOTEL TAXES AND FEES
To facilitate your transactions with Member Travel Privileges, Member Travel Privileges will charge your payment method for “Taxes and Fees.” “Taxes and Fees” includes an the estimated total that we will pay to the hotel or supplier for taxes and government fees it owes related to your booking, including but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and/or other similar taxes. The amount paid to the supplier for taxes and fees may be less than the amount we estimate and charge to You. The balance of the charge for Taxes and Fees is a service fee Member Travel Privileges retain as part of the compensation for Member Travel Privileges services and to cover Member Travel Privileges costs for making reservations, including, for example, customer service costs. Member Travel Privileges may also include Member Travel Privileges service fee in the Taxes and Fees section, which is a fee You paid to Member Travel Privileges. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying and may include profit that we retain.
Depending on the type of booking You make through Member Travel Privileges, You may be charged additional fees by Member Travel Privileges travel providers, including, but not limited to:
Member Travel Privileges travel providers may require you to put a payment method on file upon check in to pay these and/or other charges directly to the travel provider upon check out. Contact the travel provider directly to determine what charges apply to your reservation.
Additionally, travel providers may charge destination marketing fees that are collected by the hotel for payment to a local tourist bureau. If you are a citizen of a country you travel to, you may owe additional taxes to the hotel at check out.
Contact the supplier with any questions regarding the specific taxes and fees or additional charges that they may collect which may be applicable to your booking.
TRANSACTION FEES
CURRENCY
All fees and charges are payable in United States Dollars (USD). However, the transaction prices may be stated in different currencies based on location.
PAYMENT
Member Travel Privileges products and services may be purchased with any valid credit card. MTP Member may purchase products or services with a debit card that displays a Visa or MasterCard. Charges usually occur on the same business day but may take up to three (3) business days to be processed. If there are any complications with MTP Member’s credit card or debit card transaction, OVC will make reasonable efforts to contact MTP Member, but Member Travel Privileges reserve the right (without refund or credit) to cancel the confirmed booking if payment is denied by MTP Members’ financial institution. MTP Member will be responsible for any travel provider penalties assessed due to a payment being rejected by MTP Member’s financial institution. To make different final payment arrangements or if MTP Member experiences technical difficulties with the website or MTP Member is not sure of the status of MTP Member’s reservation or payment, please call Member Travel Privileges concierge for assistance.
In the event that Your credit card is declined at the time that OVC attempts to process any payment contemplated by this Agreement, You hereby authorize OVC to attempt to charge such card for lesser amounts until the charge is accepted. OVC agrees to provide you with pro-rated access to benefits in the event that OVC receives a partial payment as contemplated by this Section. By charging Your credit card for a lesser amount than the amount that is due, OVC does not, and shall not be deemed to, waive its right to payment in full for any amounts payable by You to OVC.
UPLIFT AND PAYMENT PROGRAMS
Uplift is a third-party provider of payment programs that provides payment options for you. Any transaction, agreement, or arrangement that you enter into with Uplift is solely between you and Uplift. Member Travel Privileges are not a party to such transaction, agreement, or arrangement and disclaim any responsibility or liability for the same. Further, Uplift is solely responsible for the content, materials and/or information contained in any Uplift websites that may be accessed via Member Travel Privileges site. Such links are provided by Member Travel Privileges solely for your convenience.
MEMBER TRAVEL PRIVILEGES TRAVEL POINTS
MTP Member may initially be awarded Member Travel Privileges Travel Points (“Points”) upon Membership enrollment, and subsequently when making qualifying travel purchases through Member Travel Privileges or by qualifying MTP Membership events as outlined below. Points will be credited to the MTP Membership account and may be redeemed towards partial payment for subsequent qualifying purchases through Member Travel Privileges. Points may not be used as a form of payment for the call center fee. MTP Member must maintain the Membership account in good standing to earn or to redeem Travel Points.
Earning. MTP Member may be awarded an initial amount of Travel Points upon Membership enrollment, and additional Travel Points may be awarded on qualifying travel or Membership transactions. MTP Member may be awarded Travel Points when purchasing non-package air travel made through Member Travel Privileges, and rental car reservations made through the USAA discount program. MTP Members may also be awarded Travel Points for opting into certain marketing promotions, subject to applicable promotional rules and availability. Travel Points award amount will vary at Member Travel Privileges sole discretion. Travel Points awarded for travel transactions will be applied to the available balance in the Membership account following the travel departure date indicated on the Booking Confirmation. The Travel Points award amount per transaction, including minimums and maximums, are subject to change at Member Travel Privileges sole discretion, and without prior notice to MTP Member. Other restrictions may apply.
Redeeming. Travel Points have no actual cash value, but may be redeemed towards partial payment, at time of checkout, to the net amount of a qualified booking completed through Member Travel Privileges, whether purchased online or offline. Travel Points may not be used for the entire purchase price and the maximum number of Travel Points that may be used for such product or service will be specified prior to checkout. Travel Points may not be redeemed toward payment of any taxes, fees, travel insurance, shipping or handling charges. Each of Member Travel Privileges available travel products will specify the maximum amount of Travel Points, if any, that may be redeemed as partial payment in the description of the product or service prior to purchasing or booking. Travel Points may only be redeemed by the primary MTP Member(s) listed on the Membership account, upon verification of the Membership information by Member Travel Privileges representative. Earnings, redemption options and schedules are available online or by calling Member Travel Privileges concierge. Travel Points redemptions may not be combined with any other discount or promotion.
Purchase Cancellations. If You cancel your product or travel purchase with Member Travel Privileges outside of any applicable penalty periods, any Travel Points redeemed to purchase product or travel may be refunded to the MTP Member’s account. If cancellation of travel booked using Travel Points occurs within a penalty period, Travel Points may be applied against penalty after any cash used in the purchase of that travel booking. If any portion of Travel Points remains after penalty is paid, the remaining Travel Points may be refunded to the MTP Member’s account. Upon cancellation or refund of the purchase of Member Travel Privileges product, Travel Points awarded may be withdrawn at Member Travel Privileges sole discretion.
Limitations, Variations, and Inactivity. The usage of Travel Points for redemption, including minimums and maximums, are subject to change at Member Travel Privileges sole discretion, and without prior notice to MTP Member. Membership accounts with Travel Points balances of less than 100 Travel Points that have not had any online or offline activity for three (3) years may be closed at the Member Travel Privileges sole discretion. Membership may be suspended if MTP Member does not remain in good standing with Member Travel Privileges or with the Membership, and Member Travel Privileges may impose a reasonable fee for reinstatement or reactivation. Travel Points may not be used to pay reinstatement or reactivation fees. Member Travel Privileges reserve the right to cancel or withdraw all Travel Points in a MTP Member’s account if the MTP Member does not remain in good standing with Member Travel Privileges or with the Membership for ninety (90) days or more.
Expiration and Termination. Travel Points are ready to use as of date of issuance to You. Travel Points will not expire so long as MTP Member remains in good standing with USAA and has made at least one transaction through the MTP platform in the previous three (3) years. Travel Points expire upon the earlier of the termination of the Membership or Travel Points upon three (3) years issuance if the MTP Member has not transacted with MTP. Travel Points have no cash value and are not transferable.
Customer Service. Please contact Member Travel Privileges concierge if MTP Member believes there are Travel Points that have not been credited to MTP Member’s account or for any questions related to the available Travel Points balance.
VACATION CASH
Vacation Cash may be applied towards the following travel products, whether booked online or over the phone with Member Travel Privileges, the purchase of future hotel, resort, air travel and car purchases. Vacation Cash may also be applied to cruise/cruise tours that are booked over the phone with Member Travel Privileges. Vacation Cash is not valid towards cruise/cruise tour purchases booked online. Vacation Cash may not be used for travel insurance, taxes, or fees. Any Vacation Cash used towards air bookings will be capped at one hundred and fifty dollars ($150.00 USD) worth of Vacation Cash per transaction. Additionally, Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency, except that Vacation Cash may be combined with Travel Points for cruise, tour, hotel, and resort. Vacation Cash has no cash value and expires if not used within thirty (30) days of its issuance, unless stated otherwise. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable.
MY BENEFITS
BEST VALUE GUARANTEE
BOOKING CANCELLATION/CHANGES
The fees assessed by Member Travel Privileges, OVC, and/or the travel provider as a result of a cancellation or change are set forth on the Booking Confirmation and apply to all transactions purchased through Member Travel Privileges. Each travel provider has specific cancellation policies and penalties separate and apart from Member Travel Privileges. Travel provider policies may treat name changes and departure date changes as cancellations.
In the event MTP Member must cancel any travel booking, please contact the Member Travel Privileges concierge immediately by phone, or in writing at the following address:
Member Travel PrivilegesCancellations will be effective as of the date of receipt of the request (“Cancellation Date”). It is MTP Members’ responsibility to ensure cancellation requests are properly received by Member Travel Privileges. Refunds may take up to eight (8) weeks from the Cancellation Date.
If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
Member Travel Privileges is not responsible for and otherwise disclaim any responsibility, liability, or other damages related to third-party suppliers cancellation and refund policies or their issuance of future cruise or travel credits, certificates or other forms currency in exchange for a future right to travel with the third-party supplier. In addition, Member Travel Privileges may facilitate options to cancel, rebook, or receive such credits to be used in the future with third-party suppliers, however, by doing so Member Travel Privileges is not making any recommendations or representations as to the financial condition of the third-party suppliers.
LAST MINUTE DEALS
Last minute deals are non-refundable. All bookings are final.
Cruise rates are in US dollars, for the cruise only, non-air, per person, based on double occupancy, subject to availability, and, subject to change at any time without prior notice. Government fees and taxes are per person and additional and are subject to change. Travel Points may not be available for redemption on all sailings or cabin categories.
Hotel rates are per night, per room based on double occupancy and availability. Rates can change at any time without prior notice.
Resort rates are per reservation based on double occupancy and availability.
Guided Vacation rates are per person based on double occupancy and availability. Travel Points may not be available for redemption on all Guided Vacation bookings.
CRUISE STORE
Cruise rates are in US dollars, cruise only, non-air, per person, based on double occupancy, subject to availability, and, subject to availability and can change at any time without notice. Government fees, port charges, and taxes are per person and additional and subject to change. Cruise savings are per person based on double occupancy and the redemption Travel Points. Travel Points may not be available for redemption on all sailings or cabin categories. Other restrictions may apply.
Cancellations must be in writing or by phone by the individuals who made the booking and are subject to cruise line cancellation policies.
RESORT AND VACATION RENTAL STORES
Resort rates are US Dollars, per reservation based on double occupancy, availability, can change without prior notice. Other restrictions may apply.
SEE APPLICABLE CANCELLATION POLICY AS STATED IN YOUR BOOKING CONFIRMATION/RECEIPT. FURTHER, PLEASE NOTE THAT SOME RESORT RENTALS WILL CANCEL A BOOKING IF THE GUEST IS A NO-SHOW ON THE SCHEDULED CHECK-IN DATE. GUESTS ARE REQUIRED TO CONTACT THE PROPERTY DIRECTLY TO ADVISE OF A LATE CHECK IN, FAILING TO DO SO MAY LEAD PROPERTY TO CLOSE THE RESERVATION AS A NO SHOW AND PROPERTY MAY BE UNABLE TO ACCOMMODATE THE GUEST AFTER THE INITIAL CHECK IN DATE.
Booking is not confirmed upon reservation, and final confirmation will be sent within 5 business days. Supplier imposed fees and charges may apply and are not included in the price, such as resort fees, parking, deposits, taxes, and other supplier-related charges. Available offers may vary based on availability, travel supplier, destination, arrival dates and specific property booked.
HOTEL STORE
The price shown does not include any applicable local room tax or hotel service charges. Hotels can charge for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these charges upon check-out. Your credit card will be charged when you complete this reservation.
To cancel and receive a full refund you must cancel at least 7-days out from your check-in date. If you cancel within 7-days of your check-in date or fail to check-in you will be charged for one night. Some hotels have cancellation polices in which case those policies will govern.
Hotel rates are US dollars, per night, per room based on double occupancy, availability, the redemption of Travel Points and can change without prior notice. Travel Points may not be available for redemption on hotel bookings or room types. Rates can change at any time without prior notice. Other restrictions may apply.
GUIDED VACATION STORE
Guided Vacation rates are per person, excluding airfare, subject to availability and can change at any time without prior notice. Guided Vacation Savings are per couple, based on double occupancy and the usage of Travel Points. Travel Points may not be available for redemption on tour itineraries. Other restrictions may apply.
Some Guided Vacations include hotel accommodations, transportation and dining, please make sure to find out what is included in your price when booking. Other restrictions may apply. Cancellation time limits and penalties vary greatly from tour operator to Guided Vacation operator.
SUSTAINABILITY COMMITMENT
Member Travel Privileges is committed to environmentally sustainable practices and encourage Member Travel Privileges customers to consider the same. Member Travel Privileges has adopted many business practices and policies to further Member Travel Privileges’ commitment and help combat climate change by minimizing Member Travel Privileges’ global emissions, increasing our recycling efforts, and promoting efficiency in travel and transportation. To ensure You are being environmentally conscience while traveling, please seek to use reusable water bottles, support accommodation provider initiatives to reuse sheets and towels, turn off all lights and air conditioning units when not needed and when leaving your room for long periods, and stick to designed paths when hiking to preserve natural habitats. Member Travel Privileges thanks you for your cooperation in supporting Member Travel Privileges’ commitment to sustainable practices.
COVID-19 NOTICE
An inherent risk of exposure to Covid-19 (“COVID”) exists in all places where people are present. COVID is extremely contagious and can lead to severe illness, disability, and/or death. According to the Centers for Disease Control and Prevention (“CDC”), individuals with underlying medical conditions and/or older adults are especially vulnerable. By visiting any destination, property, or by traveling on any vehicle, airplane or cruise ship, you voluntarily assume all risks related to exposure to COVID and agree to adhere to health and safety protocols that may be required by law, the travel provider, property manager, cruise operator, including, but not limited to, social distancing measures, face mask requirements, health screenings, proof of vaccination and COVID testing, which may change from time to time and for which you may incur additional fees. Travel providers, including but not limited to cruise lines, may in their sole discretion, modify, cancel or reschedule any travel plans or arrangements for reasons due to COVID or otherwise. The CDC publishes travel advice, warnings and recommendations related to COVID, which along with the travel providers website should be reviewed before travel.
COVID-19 REQUIREMENTS FOR CRUISE TRAVEL
COVID TESTING & VACCINATION REQUIREMENTS
Cruise lines may require guests to test for COVID and/or show proof of vaccination, on or before embarkation. Please verify the cruise line's requirements by completing your pre-cruise registration and visiting the cruise line's website. Failure to do so at least 14 days prior to departure may result in your booking being cancelled or denied boarding with no refund.
COVID RESTRICTIONS BY PORT
It's important for guests to familiarize themselves with the health & safety protocols for all ports visited during their cruise. Refer to the cruise line's website for details, restrictions, or any changes to the itinerary. Failure to comply with applicable COVID vaccination/testing requirements could result in denied boarding with no refund.
TRAVEL INSURANCE
Depending on the cruise line and ship, guests 12 years or older that are NOT vaccinated may not be permitted to travel or may require proof of Travel Insurance upon check-in. Failure to provide proof will result in denied boarding with no refund. Please contact the cruise line directly for regulations.
Also, it is imperative that you provide your direct contact information to the cruise line via your pre-cruise registration so they can advise you of any lastminute changes with regard to vaccination/testing requirements and/or changes to your sailing.
FORCE MAJEURE
Member Travel Privileges does not assume and hereby expressly disclaim any liability or responsibility, without limitation, for (i) delay or failure in performance or interruption of service, including but not limited to booking cancelations, and/or website outages, (ii) damages, expenses, inconvenience, loss, including but not limited to for delay in refunds, injury, death or damage to person or property on any cruise line ship or at any resort, hotel or other accommodation while You are traveling or while You are on any aircraft/ship in transit to and from a cruise ship or a resort, hotel or other accommodation, or for any cause whatsoever due to cancelations, delays or failure to perform resulting directly or indirectly from acts of God, acts of nature, oil spill, mechanical breakdowns, civil or military authority, civil disturbances, wars, acts of terrorism, strikes, fires, extreme weather condition, epidemics, pandemics, government restrictions on travel, movement or large gatherings, or from other catastrophes, or other events of force majeure (collectively, “Force Majeure Events”) which are beyond Member Travel Privileges reasonable control at the time Member Travel Privileges claim excusable delay or failure to perform and for which are not able to be overcome through the exercise of commercially reasonable efforts.
If Member Travel Privileges claims such an excuse, Member Travel Privileges will promptly notify You of the occurrence and shall advise You of the extent of the disability and the expected duration of Member Travel Privileges’ inability to perform Member Travel Privileges’ obligations under this Agreement. In no event shall You hold Member Travel Privileges liable for any liability caused by Force Majeure Events outlined herein.
LIMITATION OF LIABILITY
ARRIVIA SHALL NOT BE LIABLE FOR AND DOES NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, DEATH OR INJURY TO PERSON OR PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF ANY THIRD-PARTY SUPPLIERS, INCLUDING BUT NOT LIMITED TO TRAVEL PROVIDERS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE.
DISCLAMIERS OF LIABILITY APPLY TO DAMAGES OR INJURY CAUSED BY ANY PERFORMANCE FAILURE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCITON OR UNAUTHORIZED ACCESS OR ALTERATIONS, WHETHER THE DAMAGE IS RELATED TO BREACH OF CONTRACT, TORTIOUS ACTS, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION. ARRIVIA’S LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF OUR ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN), WILL BE LIMITED TO THE FEES PAID BY MTP MEMBER TO MEMBER TRAVEL PRIVILEGES, FOR THE TRAVEL PURCHASE. IN NO EVENT WILL WE ARRIVIA BE LIABLE FOR SPECIAL, CONSEQUENTIAL, LIQUIDATED, INCIDENTAL, INDIRECT, EXEMPLARY, MORAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. THIS LIMITATION SHALL ALSO APPLY TO OUR AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS AND AGENTS.
DISCLAIMER OF WARRANTIES
All of Member Travel Privileges’ content, products, and services provided to You is provided on an “as is” basis. Member Travel Privileges makes no representations or warranties of any kind, express or implied, about the products and services Member Travel Privileges provides, the operation of the Member Travel Privileges program or the Member Travel Privileges Website, and/or the accuracy of any of the information, content or materials Member Travel Privileges provides You.
To the fullest extent permitted by law, Member Travel Privileges disclaims all representations and warranties, including but not limited to: the implied warranties of merchantability or satisfactory workmanlike effort, informational content, title, or non-infringement of the rights of third parties. Member Travel Privileges does not warrant or make any representations that the Member Travel Privileges program or website will operate error-free or uninterrupted, that defects will be corrected, or that the Member Travel Privileges website and/or its servers will be free from viruses and/or other harmful components. In addition, Member Travel Privileges expressly reserves the right to correct any pricing errors on our Website and/or bookings or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty.
Member Travel Privileges does not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material provided by Member Travel Privileges to You, including but not limited to information, content, products, services, text, and graphic or video content.
Without limiting the foregoing, no representation, warranty, or guarantee is made:
CLASS ACTION WAIVER
ARRIVIA AND MTP MEMBER AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER MTP MEMBER NOR WE WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH MTP MEMBER OR WE ACT OR PROPOSE TO ACT IN A REPRESENTATIVE CAPACITY. MTP MEMBER AND WE FURTHER AGREE THAT NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF MTP MEMBER, MEMBER TRAVEL PRIVILEGES, AND ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.
IF THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THEN THIS SECTION WILL NOT APPLY TO THOSE PARTS. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION.
DISPUTE RESOLUTION POLICY
Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Member Travel Privileges and Member Travel Privileges’ subsidiaries, officers, directors, employees, agents, business partners, third-party travel providers, vendors, or any companies offering products or services through us (which are beneficiaries to this arbitration agreement) shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association ("AAA") to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. You hereby consent to jurisdiction and waives any venue or other objection to the arbitration proceeding taking place in Maricopa County, Arizona. The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced.
The arbitration proceeding shall be governed by the Federal Arbitration Act, 9 U.S.C. §1 et. seq. ("FAA") and a final judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. Either party may elect to participate in the arbitration telephonically. The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure.
Except to the extent the parties' procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules.
The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. The arbitrator selected under this Dispute Resolution Policy shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis.
The parties further expressly agree that:
Except as otherwise provided herein, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award. Notwithstanding this Dispute Resolution Policy, Member Travel Privileges may as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Member Travel Privileges’ trademarks, trade name, or other intellectual property (the "Marks"), or to otherwise protect its goodwill and reputation associated with the Marks. The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration.
Judgment upon the arbitral award or decision may be entered by the Maricopa County Superior Court or the United States District Court for the District of Arizona, or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrator's award or decision is not complied with within seven (7) days of the issuance of the award or decision.
GOVERNING LAW
These Terms and Conditions, the Purchaser Acknowledgement, this website, and/or any certificates shall be governed exclusively by the laws of the State of Arizona. Any action at law or in equity by a MTP Member or Guest, whether using any product or service or traveling with the MTP Member or traveling under a Booking Confirmation/Travel Receipt, to seek any remedy against Member Travel Privileges, and/or OVC or its associated entities, designees, or contractors must be submitted must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event a MTP Member or Guest initiates an action at law or in equity and Member Travel Privileges prevails, that MTP Member or Guest shall pay all costs incurred by Member Travel Privileges defending such action, including but not limited to, reasonable attorney’s fees, paralegal fees and court costs.
AGE RESTRICTIONS
MTP Members are required to be 21 years of age or older. Guests under the age of 21 must be accompanied by a parent, relative, or guardian 25 years or older as part of the travel transaction. Some travel providers may have additional age related and/or physical restrictions. Please review the terms and conditions on the individual product descriptions for more details.
TELEPHONIC COMMUNICATIONS AND AGREEMENT TO BE CONTACTED
Call Recording and Monitoring. You acknowledge that telephone calls to or from Member Travel Privileges to You may be monitored and recorded and you agree to such monitoring and recording.
Providing Telephone Numbers and Other Contact Information. You verify that any contact information provided to Member Travel Privileges, including, but not limited to, Your name, mailing address, email address, residential or business telephone number, and/or mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide. You are strictly prohibited from providing a phone number that is not Your own. If Member Travel Privileges discovers that any information provided in connection with your registration is false or inaccurate, Member Travel Privileges may suspend or terminate Your account at any time. Should any of your contact information change, including ownership of Your telephone numbers, You agree to immediately notify Member Travel Privileges before the change goes into effect by replying STOP to quit to any text message from Us, and for HELP you can call Member Travel Privileges at 855-678-8731, or email Member Travel Privileges at legalaffairsrequest@arrivia.com.
Your Consent to Receive Automated Calls/Texts. You acknowledge that by voluntarily providing Your telephone number(s), you expressly agree to receive recurring artificial voices, prerecorded voice messages, and/or autodialed calls and text messages (such as SMS, MMS, or successor protocols or technologies) from Arrivia, Inc. d.b.a. Member Travel Privileges and ATTN Traveler related to marketing, promotions, your account, any transaction, and/or Your relationship with Member Travel Privileges. Message and Data Rates may apply. You acknowledge that automated calls or text messages may be made to Your telephone number(s) even if Your telephone number(s) is registered on any state or federal Do Not Call list. You agree that Member Travel Privileges may obtain, and You expressly agree to be contacted at, any email addresses, mailing addresses, or phone numbers provided by You or Your representative at any time or obtained through other lawful means, such as skip tracing, caller ID capture, or other means. You agree to receive automated calls and text messages from Member Travel Privileges, even if You cancel your account or terminate your relationship with Member Travel Privileges, except if You opt-out (see below). You understand that You do not have to agree to receive automated promotional calls/texts as a condition of purchasing any goods or services. Text STOP to quit to any text message and for HELP call 855-678-8731 or email Us at legalaffairsrequest@arrivia.com. To opt-out, please see the Opt-Out Instructions below.
Opt-Out Instructions. Your consent to receive automated calls and texts is completely voluntary. You may opt-out at any time. To opt-out of text messages, text STOP to any text message You receive, for HELP call 855-678-8731, or email legalaffairsrequest@arrivia.com and specify that You want to opt out of text messages. You may also text HELP for help. You acknowledge and agree to accept a final text message confirming Your opt-out. Member Travel Privileges may use different shortcodes for different messaging purposes, so texting STOP to one shortcode will not effectuate a stop request for all shortcodes to which You are subscribed. If You would like to stop messages from multiple shortcodes, text STOP to each shortcode to which You would like to unsubscribe. To opt-out of automated voice calls (not text messages), You must (i) call 855-678-8731 or send with written notice to legalaffairsrequest@arrivia.com revoking Your consent to receiving automated calls; and (ii) in Your notice, You must include your full name, mailing address, account number, and the specific phone number(s) for which You wish to stop automated calls. It is Your sole responsibility to notify Member Travel Privileges if You no longer want to receive automated calls or text messages. You waive any rights to bring claims for unauthorized or undesired calls or text messages by failing to opt-out immediately or by failing to follow these instructions. Please allow up to thirty (30) days to process any opt-out request. Please note that if You opt out of automated calls or text messages, Member Travel Privileges reserve the right to make non-automated calls to You.
Fees and Charges. There is no fee to receive automated telephone calls or text messages from Member Travel Privileges. However, You may incur a charge for these calls or text messages from Your telephone carrier, which is Your sole responsibility. Check Your telephone plan and contact Your carrier for details. You represent and warrant that You are authorized to incur such charges and acknowledge that Member Travel Privileges is not responsible for such charges. Message and Data Rates may apply.
Unauthorized Use of Your Telephone Device. You must notify Member Travel Privileges immediately of any breach of security or unauthorized use of Your telephone device. Although Member Travel Privileges will not be liable for losses caused by any unauthorized use of Your telephone device, You may be liable for Member Travel Privileges’ losses due to such unauthorized use.
Your Indemnification of Member Travel Privileges. You agree to indemnify Member Travel Privileges for any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or its state law equivalent, including claims relating to Your voluntary provision of a telephone number that is not owned by You and/or Your failure to notify Member Travel Privileges of any changes in Your contact information, including telephone number. You agree to indemnify, defend and hold Member Travel Privileges harmless from and against any and all such claims, losses, liability, costs and expenses (including reasonable attorneys’ fees). Member Travel Privileges shall have the exclusive right to choose counsel, at Your expense, to defend any such claims.
Release of Claims. In consideration of the services provided by Member Travel Privileges, You hereby release Member Travel Privileges from any and all claims, causes of action, lawsuits, injuries, damages, losses, liabilities or other harms resulting from or relating to telephone calls or text messages, including without limitation any claims, causes of action, or lawsuits based on any alleged violations of the law (including, without limitation, the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any similar state and local acts or statutes, and any federal or state tort or consumer protection laws).
General. You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive calls and text messages. Text messaging may only be available with select carriers with compatible handsets. Your obligations under this Section will survive termination of these Terms of Service.
TRAVEL SANCTIONS AND REGULATIONS
The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued comprehensive sanctions against various countries, currently and specifically: Cuba; Russia, Ukraine, Iran, North Korea, and Syria. Additionally, Member Travel Privileges is prohibited from doing business with anyone who is identified on the OFAC maintained Specially Designated Nationals and Blocked Persons List (“SDN”), and or any other similar lists published by OFAC (collectively, the “Lists”).
These sanctions and Lists limit the ability for Member Travel Privileges, Member Travel Privileges affiliates and Member Travel Privileges travel suppliers, vendors and related companies to conduct business with these countries and their citizens, and any individuals on the Lists.
For this reason, Member Travel Privileges will be unable to accept Your enrollment or purchases online, on the phone, or via any other source, unless You can satisfy the following conditions:
In the event we need to verify the above information, You agree to provide the necessary information to Member Travel Privileges in order to verify that Member Travel Privileges are not prohibited from providing products and services to You, otherwise Member Travel Privileges are unable to provide products or services to You.
ADDITIONAL TRAVEL TERMS AND CONDITIONS
The following terms and conditions apply to purchases of travel or travel services. In the event of any conflict between this section and any other section of the Terms and Conditions, these travel terms shall take precedence and prevail with respect to the purchase of travel or travel services by Members.
Booking Confirmation/Travel Receipt. Reservations must be confirmed in writing electronically by Member Travel Privileges or Member Travel Privileges assignee ("Booking Confirmation/Travel Receipt"). This document will be sent to MTP Member within two (2) weeks of the booking date. Multiple Booking Confirmations/Travel Receipts will not be issued. Travelers' names on the Booking Confirmation/Travel Receipt must accurately reflect the complete legal name as they appear on respective proof of citizenship documents. It is the MTP Member’s sole responsibility to review and verify all information on the Booking Confirmation/Travel Receipt for accuracy, completeness, and check the spelling of all names carefully. Notify Member Travel Privileges concierge immediately if any changes or corrections are needed. Failure to do so constitute acceptance of the information contained on the Booking Confirmation/Travel Receipt as accurate. Member Travel Privileges will not be held responsible for any fees levied on the MTP Member as a result of inaccuracies, late, misplaced, or otherwise incomplete or ineligible information provided by the MTP Member.
Maximum Occupancy. In no event may the total number of people booked exceed the maximum occupancy set forth by the travel provider.
Identification Documentation. Travel providers may require that travelers have in their possession proper documentation required by the United States and/or any foreign countries visited. The names on the Booking Confirmation Receipt must match such documentation exactly. Travelers are advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required for travel. Member Travel Privileges assumes no responsibility and does not represent or warrant the accuracy of any information or advice given regarding any travel documentation. No refund will be issued if Travelers fail to bring proper documentation and are refused travel provider services.
Travel Documents. Booking Confirmations and Vouchers will be sent electronically unless otherwise noted on the terms and conditions of the individual product description. If paper vouchers are required, they will be sent overnight to the billing address of the credit card provided by MTP Member approximately two weeks prior to travel. If vouchers are used in any transaction, they are valid only for the person(s) named thereon and cannot be transferred or modified without the travel provider's prior written consent. When a name change is required, additional fees may apply. Notify Member Travel Privileges concierge immediately if changes or corrections are required.
Travel Destinations. Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Member Travel Privileges urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
ADDITIONAL CRUISE AND RESORT CERTIFICATE TERMS AND CONDITIONS
The following additional cruise and resort certificate terms and conditions govern the use and redemption of a cruise and/or resort certificate by the subscribing MTP member and guest(s), if applicable (“Redeemer”). It is Redeemer’s sole responsibility to inform Redeemer’s guest(s) and any recipients of a cruise certificate of the contents of these terms and conditions. In addition to these terms and conditions, Redeemer must also comply with all applicable cruise line and hotel/resort terms and conditions and policies and procedures.
Cruise Certificate Redemption. Cruise certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website or calling Member Travel Privileges at the above number. Cruise certificates are valid for one (1) inside cabin for two (2) Passengers on select cruise itineraries, subject to the exclusion and limitations stated herein. Length of cruise can be found on the front of the cruise certificate or on our website under “My Certificates”. Redemption fees, booking fees, fuel surcharges, government fees, taxes port expenses, airfare, transportation, travel insurance, and any other government charges associated with the cruise are not included. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. Cruise certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Cruise certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the cruise, regardless of the travel date, on or before the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Cruise certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed cruise certificates have no value. Member Travel Privileges are not responsible for lost or stolen cruise certificates. Lost or stolen cruise certificate(s) may be replaced at our sole discretion. If we elect to replace a lost or stolen cruise certificates, processing fees may apply. Photocopies of cruise certificates or other reproductions will not be honored. Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Cruise certificate is void if resold for cash or other consideration. In the event the cruise booking is used by guests only, and not the Redeemer, additional charges may apply. Cruise lines, itineraries and sail dates offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. All cruise line and cruise ship restrictions and rules apply, including arrival and departure times. Member Travel Privileges are not responsible for notifying travelers of any cruise line and/or cruise ship changes.
Booking Cancellations. In the event cancellation of a booked cruise becomes necessary by Redeemer, call customer service immediately at the number above or submit the cancellation by providing a written notice to:
Member Travel PrivilegesAll booking cancellations must be received by OVC in conformance with our Terms and Conditions and with cruise line terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any cruise line cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a cruise certificate.
Resort Certificate Redemption. Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling Member Travel Privileges at the number above. Resort certificates are valid for a one (1) redemption use only for resort stay accommodations that may include hotel type room, studio, one-bedroom, one-three bedroom units at select properties. All resort properties and destinations are subject to availability, seasonality, and room type restrictions. Length of resort stay can be found on the front of the resort certificate or online under “My Certificates”. Resort certificate offer includes only accommodations and specifically excludes redemption fees, taxes, travel costs, travel insurance and other expenses that may be incurred such as personal expenses, security deposits, and other fees and charges levied by the resort/hotel such as all-inclusive fees. Airfare or any ground transportation is not included. Any personal taxes associated with the redemption of the resort stay certificate, is the responsibility of the Redeemer. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Other restrictions may apply. Some resorts may require an all-inclusive fee. Resort certificate offer only valid to purchasers and Redeemers residing in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Resort certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the resort or hotel stay prior to the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Resort certificates will not be extended past the expiration date for any reason. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed resort certificates have no value. Member Travel Privileges is not responsible for lost or stolen resort certificates. Lost or stolen resort certificate(s) may be replaced at Member Travel Privileges’ sole discretion as it may determine. If we elect to replace a lost or stolen resort certificate, processing fees may apply. Photocopies of resort certificates or other reproductions will not be honored. Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificate is void if resold for cash or other consideration. In the event the resort stay is used by Guests only, and not the Redeemer, additional charges may apply. Resort/Hotel properties and destinations offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Resort certificate(s) may not be combined with any other offer relating to the same reservation or accommodations, except as specifically stated on future promotions. All resort/hotel restrictions and rules apply. Attendance at a sales presentation is not required.
Booking Cancellations. In the event cancellation of a booked resort/hotel becomes necessary by Redeemer, call Member Travel Privileges immediately or submit the cancellation by providing a written notice to:
Member Travel PrivilegesAll booking cancellations must be received by OVC in conformance with the Terms and Conditions and with resort/hotel terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any resort/hotel cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a resort stay certificate.